Shipping Protection

Shipping Protection Policy for Stolen or Lost Items

We want to ensure that your shopping experience with us is as safe and reliable as possible. In the rare event that your order is stolen or lost during shipment, we have a clear process in place for resolving the issue.

How Our Shipping Protection Works:

1. Reporting a Stolen or Lost Package:
   If your package is reported as stolen or lost, you must notify us within [insert number of days, e.g., 30 days] from the delivery date. Please contact our customer service team, and we will assist you in filing a claim with USPS.

2. USPS Investigation:
   Once the claim is filed, USPS will begin an investigation into the missing package. USPS is required by law to conduct a formal investigation to determine whether the package was indeed lost or stolen. During this investigation, USPS may require you to sign a statement confirming that the package was not received.

3. USPS Confirmation of Non-Delivery:
   As part of the investigation, USPS will need to provide a written statement confirming that they did not deliver the package. This document, which you may need to sign, will be required to proceed with the claim.

4. Refund After USPS Resolution:
   Once USPS completes the investigation and confirms that the package was lost or stolen, we will issue a full refund or send a replacement item to you, based on your preference. The refund will only be processed after USPS concludes their investigation and confirms that the package is officially missing.

5. Shipping Protection Coverage:
   If you choose to add shipping protection to your order at checkout, we will automatically assist you in handling the investigation with USPS. If no protection is purchased, we can still assist with filing a claim, but the responsibility for lost or stolen items may fall on the carrier, and the process might take longer.

Important Notes:

• You must file a claim with USPS within [insert number of days, e.g., 7 days] of the package showing as "delivered" but not received.
• We are not liable for packages that show as delivered but are reported as stolen, unless shipping protection was purchased.
• Please keep any evidence or communications from USPS regarding the investigation, as we may need them to proceed with your claim.

Thank you for shopping with us! We are committed to making sure your purchases arrive safely, and we will work closely with USPS to resolve any shipping issues promptly.